Refund policy
6. Our Replacement Policy
6.1 In the rare event that you suspect a product may be defective, we kindly ask for your cooperation in returning the item to us for a thorough examination.
6.2 Our responsibility regarding misprints is outlined as follows:
| Quantities | No credit awarded | Pro rata credit awarded | Defective items reprinted |
|---|---|---|---|
| Up to 1,000 | Misprints of up to 5% | Misprints between 6% -10% | Misprints of 11% and over |
| Up to 5,000 | Misprints of up to 5% | Misprints between 6%-10% | Misprints of 11% and over |
| Up to 20,000 | Misprints of up to 5% | Misprints between 6%-10% | Misprints of 11% and over |
| Over 20,000 | Misprints of up to 5% | Misprints between 6%-10% | Misprints of 11% and over |