Terms & Conditions
1. Acceptance of Terms
By using the services provided by Golden Arts Printing, you agree to comply with and be bound by the following terms and conditions. These terms and conditions govern the relationship between Golden Arts Printing and its customers. If you do not agree with any part of these terms and conditions, please refrain from using our services.
2. Order Placement
2.1 All orders placed with Golden Arts Printing are subject to acceptance. We reserve the right to accept or reject any order at our discretion.
2.2 By placing an order, you confirm that you have the necessary rights, permissions, and approvals to use and reproduce any provided artwork, logos, or trademarks. Golden Arts Printing will not be held liable for any copyright or intellectual property infringements.
3. Pricing and Payments
3.1 Pricing for our printing services will be provided upon request or as outlined in our quote. Prices are subject to change without prior notice.
3.2 Payment must be made in full before production begins, unless otherwise agreed upon in writing by Golden Arts Printing.
3.3 We accept online payment provided on the website of Golden arts . All payments must be made in the currency specified by Golden Arts Printing.
4. Turnaround Time and Delivery
4.1 Golden Arts Printing will provide an estimated turnaround time for each order. However, this is an estimate and not a guaranteed delivery date. Delays may occur due to unforeseen circumstances or issues beyond our control.
4.2 We will make reasonable efforts to deliver the completed order by the agreed-upon date. Golden Arts Printing will not be held liable for any loss or damages resulting from delayed delivery.
4.3 Shipping and handling charges will apply to all orders, unless otherwise specified. Shipping costs will be provided upon request or as outlined in our quote.
5. Quality Assurance and Reprints
5.1 Golden Arts Printing strives to maintain high-quality standards. However, minor variations in color, texture, and finish may occur due to the nature of packaging processes. Such variations do not constitute defects.
5.2 If there are any defects or errors in the printed or packaged materials that are a result of our production process, Golden Arts Printing will, at our discretion, either reprint or refund the affected portion of the order.
5.3 It is the customer's responsibility to review and approve all artwork proofs and product specifications before production begins. Golden Arts Printing will not be held liable for errors or omissions in approved artwork or specifications.
6. Our Replacement Policy
6.1 In the rare event that you suspect a product may be defective, we kindly ask for your cooperation in returning the item to us for a thorough examination.
6.2 Our responsibility regarding misprints is outlined as follows:
| Quantities | No credit awarded | Pro rata credit awarded | Defective items reprinted |
|---|---|---|---|
| Up to 1,000 | Misprints of up to 5% | Misprints between 6% -10% | Misprints of 11% and over |
| Up to 5,000 | Misprints of up to 5% | Misprints between 6%-10% | Misprints of 11% and over |
| Up to 20,000 | Misprints of up to 5% | Misprints between 6%-10% | Misprints of 11% and over |
| Over 20,000 | Misprints of up to 5% | Misprints between 6%-10% | Misprints of 11% and over |
7. Intellectual Property
7.1 All intellectual property rights associated with the designs, artwork, and printed materials produced by Golden Arts Printing remain the property of Golden Arts Printing, unless otherwise agreed upon in writing.
7.2 Golden Arts Printing reserves the right to showcase and display completed projects on our website, portfolio, or promotional materials, unless otherwise specified in writing by the customer.
8. Limitation of Liability
8.1 Golden Arts Printing will not be liable for any indirect, consequential, or special damages arising from the use of our services or the products delivered, including but not limited to loss of profits, revenue, or data.
8.2 In no event shall the total liability of Golden Arts Printing exceed the amount paid by the customer for the specific order giving rise to the claim.
9. Governing Law and Jurisdiction
9.1 These terms and conditions shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].
10. Modification of Terms and Conditions
10.1 Golden Arts Printing reserves the right to modify or amend these terms and conditions at any time without prior notice. Any changes will be effective upon posting on our website.
Collapsible content
What services does Golden Arts Printing offer?
Golden Arts Printing offers a wide range of services including printing, packaging, design, web & software development and custom solutions for various industries.
How can I request a quote for packaging services?
To request a quote, you can fill out the online form on our website or contact our customer support team directly via phone or email. Provide us with the details of your project, such as quantity, materials, and any specific requirements, and we will get back to you with a quote.
What types of packaging materials do you work with?
We work with a diverse range of materials including paper, cardboard, plastic, and speciality materials for packaging purposes. We can help you choose the most suitable materials based on your specific needs.
Can you provide custom packaging solutions?
Yes, we specialize in providing custom packaging solutions. We can work closely with you to understand your requirements and create tailored designs and packaging solutions that align with your brand and objectives.
What is the typical turnaround time for packaging projects?
The turnaround time depends on the complexity and volume of your project. We strive to complete projects in a timely manner and will provide you with an estimated time frame when you request a quote. Rush orders may be accommodated on a case-by-case basis.
Do you offer design services for packaging?
Yes, we have a team of experienced designers who can assist you with creating or refining artwork and designs for your packaging needs. Whether you have existing designs or need new ones, we can help bring your vision to life.
Can you handle large volume packaging orders?
Absolutely! We have the capacity and expertise to handle large volume orders. Our production capabilities enable us to efficiently process and deliver orders of varying sizes.
What industries do you cater to for packaging needs?
We cater to a wide range of industries including retail, food and beverage, cosmetics, pharmaceuticals, electronics, and more. Our versatile packaging solutions can be tailored to meet the specific requirements of different industries.
What are the accepted file formats for submitting artwork?
We accept various file formats including PDF, AI, PSD, EPS, and high-resolution JPEG files. Our team can provide you with detailed artwork guidelines to ensure optimal results.
Do you offer any sustainable or eco-friendly packaging options?
Yes, we are committed to sustainability. We offer eco-friendly and recycled materials, as well as options for biodegradable and compostable packaging. Let us know your sustainability preferences, and we will provide suitable solutions.
How can I track the progress of my packaging order?
Once your order is confirmed, we will provide you with a tracking number or a dedicated login for our online order tracking system. This will allow you to monitor the progress of your order and receive updates on its status.
Can you ship the printed and packaged products to multiple locations?
Yes, we can ship your products to multiple locations. Simply provide us with the necessary shipping details for each location, and we will arrange the shipments accordingly.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, bank transfers, and online payment platforms. Our customer support team can provide you with the available payment options and guide you through the process.
Do you offer any guarantees or warranties on your packaging services?
We take pride in the quality of our work. If you are not satisfied with the final product due to any manufacturing defects or errors on our part, please contact us immediately, and we will work to resolve the issue.
How can I contact your customer support team for any inquiries or issues?
You can reach our customer support team by phone during our business hours or send us an email with your inquiries or issues. We aim to respond to all inquiries promptly and provide the necessary assistance.
Can you provide samples of your previous packaging work?
Yes, we can provide samples of our previous work upon request. Contact our customer support team, and they will guide you through the process of requesting samples.
Are there any minimum order quantities for packaging?
Minimum order quantities may vary depending on the specific product and materials used. We strive to accommodate orders of all sizes, and our team can provide you with the minimum order requirements for your desired product.
What is the process for reordering packaging materials?
Reordering is simple. You can contact our customer support team and provide them with the details of your previous order. We will verify the information and initiate the reordering process, ensuring a smooth experience for you.
Are there any special discounts or promotions available for bulk orders?
We often have special discounts and promotions available for bulk orders. Contact our customer support team to discuss your order volume and inquire about any ongoing offers or discounts.
Do you offer international shipping for packaging orders?
No, we offer national shipping only. Please provide us with the shipping address, and we will calculate the shipping costs and provide you with the necessary information to proceed with the order.